PRIVACY & COOKIES

 

The Just Opened Privacy Policy

At Just Opened, the safety of your personal data is of paramount importance to us. We will always be transparent with you about how we collect, use and store your data. Below is our Privacy Policy, which outlines the regulations we follow when we are acting as a data controller with your data and personal information.

We use cookies on our website to enhance your experience. However, we will always ask you to consent to our use of cookies when you first visit our website. You can find out more about how to accept or block cookies by visiting All About Cookies.

In this policy, ‘we’, ‘us’ and ‘our’ refer to the Just Opened Group, which is the trading name of justopenedlondon Ltd.

What data we collect from you and why 

We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data includes first name and last name.
  • Contact Data includes email address.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data includes information about how you use our website.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Financial Transaction Data includes the data you submit to our payment processors.

When you subscribe to receive marketing communications from us, you will need to provide your Contact Data, you may be asked for Identity Data, and we will store your Marketing Data alongside your Contact Data. We will process this data on a weekly basis to keep you updated about the latest openings and the best things to do in the city via email. We may also contact you to tell you about other events or partners that we think will interest you, and to update you on any changes to our business.

When you use our website, we may process Usage Data about your use of our website and services. This will usually be anonymised, but may include your IP address, geographical location, browser type and version, referral source, length of visit, page views, website navigation paths, as well as information about the timing, frequency and pattern of your use. The Usage Data is processed via our third party sub-processor, Google Analytics, and you can view their privacy policy here. This data may be processed so that we can monitor and improve our website and services. More information about this can be found in our Cookie Policy section below.

Financial transactions relating to our website (such as members’ monthly payments) are handled by our payment services provider PayPal. We will share Financial Transaction Data with our payment services provider only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about PayPal’s privacy policy and practices here. Where we disclose such data, we ensure that there are adequate contractual and legal protections in place to safeguard your data.

In addition to the above, we may disclose your personal data where we are required to do so for legal or regulatory purposes.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Retention and deletion of your personal data

Once you are a subscriber, your Contact Data is automatically stored in our database to keep you updated with our newsletter. If you no longer wish to receive emails from Just Opened, you can choose to unsubscribe from our newsletter, either by following the unsubscribe link at the bottom of every email or contacting us directly and requesting to be taken off our mailing list. We may remove you from our mailing list within a reasonable time. We will retain personal information about you for as long as needed to provide our service or to comply with legal obligations.

To request information or correction/deletion of your personal data, please email us at [email protected].

Confidentiality and security of your personal information

We are committed to keeping your personal data safe and we’ll always have reasonable safeguards in place to keep it safe from loss, theft or modification.

Sharing your personal information

We will never sell your personal information to other companies.

When necessary, we may share your data with trusted professional service providers for marketing purposes, such as MailChimp (the platform we use to send our weekly emails). MailChimp’s Privacy Policy and terms of use can be found here. This link also gives you details about the appropriate safeguards that are put in place when MailChimp is processing your data, with particular reference to the way this will be protected when they are working with their offices in the United States of America. We also ensure that we have adequate contractual and operational protections in place to ensure that those transfers of data are properly protected and lawfully made.

We may provide third parties with insights and statistics about our database, but these insights are at an aggregated level and do not identify you as an individual. For the purposes of the relevant data protection legislation, this type of data does not constitute ‘personal data’. For example, we may use it to see how many of our website visitors are viewing a certain page, without knowing who those visitors are.

Our competitions are run together with trusted partners. If you choose to enter a competition, you may enter by inputting your email address and ratifying your entry via a tick box to indicate your consent. In these instances, your email address will be stored in our database and shared with the partner(s) contributing to the competition. If you do not proactively tick the box giving consent, we will not share your data.

Updates to our Privacy Policy

We reserve the right to update our Privacy Policy at any time. However, we will always keep our online Privacy Policy up to date and provide the date of the most recent updates. Please ensure you check back here from time to time to make sure you’re up to date and happy with any changes.

Your rights

You have a number of rights under data protection law, which we have outlined below. Some of the rights are complex and are not included in detail below. Thus, you should refer to the documents from the relevant regulatory authorities for a more detailed explanation of your rights. In the United Kingdom, that is the Information Commissioner’s Office.

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you would like additional information about how to exercise those rights, you should contact us using the details below.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

About Us

This website is owned by Just Opened Group, the trading name of Justopenedlondon Ltd.

We are registered at 11 Boxgrove Avenue, London, Gu1 1XG.

You can contact us with any questions at [email protected].


How we use cookies

We use cookies on our website to re-target your device with relevant advertising. We use industry standard technologies such as Google DoubleClick Campaign Manager (DCM) and DoubleClick Bid Manager (DBM). These services are covered by the Google services terms, and no data is held by us that is personally identifiable. We cannot identify you personally based on cookie data and we do not and will not ever use technology that allows us to do so.

We use cookies for consent, analysis, advertising and security.

Cookies used by our service providers

We use Google Analytics to analyse the use of our website. Google Analytics collects information about the use of the website through cookies. This information is aggregated into reports that tell us how users are interacting with our site, which helps us better understanding areas of interest and ensure we’re covering content that is always most relevant and interesting to our users.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Managing cookies

If you would like to opt out of cookie usage, you can contact us at [email protected], and we will be able to help.

 

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